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Alliances
Our principle when making alliances is that we build every relationship on mutual trust, understanding the goal and by committing ourselves to the bond. Our strategy for alliances is that we seek solutions that are feasible and favorable for each of the partners involved, that's why we have been effectively involved in business process outsourcing, business automation and consultancy services. Our partners and associates globally choose us over our competitors for the following reasons:
Transparent Vision
Defining and setting boundaries between the two sides can become very difficult and might produce confusions and conflicts of interest later. It's often difficult to tell exactly what the client is contributing and what the vendor is providing.
To overcome this we clearly discuss, define and assign the responsibilities and deliverables before going into the actual relation, to make sure that no conflicts occur when the work starts.
Total Commitment
We believe that successful business relationship is all about client and vendor meeting each other halfway. And that goes beyond the exchange of technical skills and business knowledge . Communication and cultural awareness are also important just as important in building successful relations.
Mutual Benefits
Business relationship cannot be effective unless it is beneficial for all the stakeholders; therefore we make it a point to keep our plans transparent and workable to ensure that everyone has interest in making it a success .
Communications
The main reason why offshore partnership fails mostly is because communication channels are not given the importance they deserve. At AMZ we have multiple channels and the most flexible timings to facilitate our partners anywhere in world to communicate easily with us.
Our toll free numbers adds a benefit of easy calling for our clients as well to our 24x7 customer support center.
Collaborative Product Management
One of the difficulties in any business relationship is that project management and the progress monitoring is very difficult due to time differences and a visit to the development center is not feasible. To solve this issue we have a portal available for project tracking , where our clients/partners can login and view their project's status, post queries or view all of the material related to that project, all in one place. Since the portal has the project updates on daily basis the status is always up to date.
Documented Processes
Being a quality conscious company we have standard documentation available and we use and ask our clients as well to document everything to always keep references for future and so that pre development tracking is also easy.
Diversified Portfolio
AMZ Access has been working in several verticals across the industry such as Financial, Healthcare, Education and Retail Business just to name a few. Our team comprises of domain experts from all of these diversified industries to ensure that our knowledge and solutions are competitive and up to the mark.
24x7x365 Contact Center
AMZ Access provides its customers as well as our partners and alliances the facility of a contact center offering customer support round the clock through toll free numbers. We give our alliances the facility to outsource their customer support to us in order to provide better service to their clients. Our value added services mentioned below gives more information on this.
Right Sourcing (Intelligent Outsourcing)
AMZ Access through a strategic combination of 'Business Process Re-engineering' , 'Business Process Automation' (Enterprise Software) and 'Business Process Outsourcing' has mastered the expertise to design Right-Sourcing (intelligent outsourcing) agreements with our customers. By utilizing our experience in this field and our expertise in emerging technologies we recommend/implement the best solution feasible for the scenario.
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Alliances
